Subway Awesome

A quick view of liverpool's blossom

I like SUBWAY, and now I like it even more! There's a reason why subway has such a long history in their fast food franchise bussiness, having to survive under the competition of so many fast food restaurants, but stil growing stronger and bigger. Not only it's freshly served sandwiches, but also it's thumb up-ed customer services.

I myself have had a bad Subway moment on Easter Monday in Liverpool, but it quickly regained my trust as soon as I made a complaint. Out of my expectation, the area manager has done a great job in sorting out this issue as soon as he could and I'm completely satisfied with it. Just a little small matter which involved a small amount of money, at least I'm impressed with how good the UK is, in being a country where people are free to speak and feedback and reflect.

If you have time, please read the incident below (conversation between me and the Subway Manager through email) and be more positive of making any complain in the future =)

I'm SS, your customer who has used debit card for a transaction to pay a set of meal deal on the 6th April in you branch of Subway at the exchange street, Liverpool. I just realised that I've been charged twice in my account, one 3.48GBP and another 4.79GBP. It was like this, after I chose to get the meal deal and paid 1GBP extra to get the subway refillable cup, I was told by the cashier to pay 3.48GBP at the till, so I did. Then, I went on to eating my meal and the cashier came back to me saying that she did not get the transaction through and asked me to go back to pay again. Hence, I paid at the till again using my debit card, and realised that it was supposed to be 4.49GBP because the meal deal itself was 3.49GBP and 1GBP for the cup. However, the cashier and the manager said there were some new settings in the cash machine that they could not manage to charge the meal deal and the cup accordingly, so they put the transaction total as 4.79GBP and gave me 30pence in cash for change. I agreed without realising that they did actually charged the first transaction of 3.48GBP until I saw my bank account history today.

So, would you please sort this out for me by refunding 3.48GBP, your attention will be very much appreciated.

Thank you for your comments regarding your visit to our SUBWAY, Exchange Street.
All SUBWAY Restaurants strive to supply our customers with excellent service, great tasting food and 100% accuracy of orders. We know this is an awesome goal to consistently reach however comments from our customers ensure that we keep our goals on track and we appreciate customers taking the time to advise us if they are less than happy.
Please accept my sincere apologies, if you would like to go into the store and ask for the manager we can organise a refund?
Please be assured this matter has been taken seriously, and your comments have been addressed with the Area Manager, who will endeavor to ensure incidences such as these do not happen again in the future.
Once again, please accept my sincere apologies for your upset.
Regards
XX

Thanks for your quick reply. I will not be able to visit the store in Exchange street, Liverpool as I'm already back to Nottingham now. Would it be possible to refund it in the Subway store in Nottingham, or refund me through bank transfer is fine for me.

Unfortunately Subway is a franchise owned business and we do not links with other stores outside of the North West, in addition we do not have any outgoing payment facility.
I can send you vouchers for 2 free Meal Deals, each voucher is to the value of £3.99?
Please accept our sincere apologies.

Thanks for your offer, yes that is a great idea to receive the vouchers for compensation.

Can you please confirm your postal address and I will get them in the post this evening.

These series of reply happened in one day, I'm impressed by how fast the manager acts. Then, two days later I've got my free meal deal vouchers in my mailbox! One word to describe this, EFFICIENT ^.^

OKAY I'm so so hot, it's spring but it's almost like summer. I just realised that I've got only one Hacks left, only one left!!! I'm going to eat it now and start craving for it until I go back to Malaysia in 4 weeks time YEAHHH